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Contact Centre

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In the UK more than 1.1 million people work in and around 6,000 call and contact centres. It's a growing sector.

It’s not just about answering phones any more, it’s about demonstrating well developed people skills, resilience and adaptability. Candidates tell us that their experience within a call centre gives them transferable skills such as resolving queries, offering advice and making a sale as well as learning the importance of teamwork and customer satisfaction.

From our specialist insight in this sector, we’re seeing how call centre roles have now evolved. Often it’s not so much about qualifications as the ability to deal with real life scenarios that test a candidate’s capacity to cope, soothe and resolve.

There’s also a demand for amplified roles requiring niche skills, such as extra languages or social media expertise, especially as expectations have risen and customer service now takes place via email, online platforms and Live Chat as well as on Facebook and Twitter.

So if you’re looking for friendly, outgoing staff who can keep customers happy (or if you are one!), talk to us. It’s one of our strengths, as you’ll see below.


Contact 24

Driven by our success in this sector and a rise in demand, we launched this specialist division in February 2016 especially to meet the needs of call centres.

 As we’re regularly asked for help recruiting for multiple vacancies, it made sense to pour our expertise into creating a bespoke set of screening criteria for assessment centres to benefit our clients locally, regionally and nationally. 

Assessment centres are proven to be incredibly effective ways of recruiting for volume roles, especially as we can screen up to 60 candidates a day in a diverse disciplines. It’s cost-efficient, too. There’s more about our methods, like Volume Recruitment, on our website.


Typical roles we recruit for include:

  • Call Centre Manager
  • Customer Service Advisor 
  • Helpdesk Advisor 
  • Multilingual Agent 
  • Outbound & Inbound Call Centre Operator 
  • Team Leader 
  • Telesales 
  • Telemarketer 
  • Dialler Analyst
  • Dialler Manager 


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Latest Jobs

Customer Service Advisor
Ashby-De-La-Zouch, Leicestershire £7.05 - £7.33 per hour + Benefits

Are you looking for a new career? Or maybe you want to build on your current skills, if so we need you! We are currently recruiting for Customer Service Advisors to join our rapidly expanding team....

Imports Co-ordinator
Hounslow, London £9.00 - £10.98 per hour + Benefits

We are recruiting for an Import Co-ordinator for one of the region's leading contract logistics and freight management operators based in Hounslow, Middlesex. This role is offered on a temporary ba...

Customer Service Advisor
Newark, Nottinghamshire £7.05 - £7.50 per hour + Benefits

Are you looking for a new career? Or maybe you want to build on your current skills, if so we need you! We are currently recruiting for Customer Service Advisors to join our rapidly expanding team....

Customer Credit Collector
Newark, Nottinghamshire £7.05 - £7.50 per hour + Benefits

We have an exciting opportunity for a number of Customer Credit Collectors to start work with one of the leading contact centres in the region based in Newark. These positions are available immedia...

Customer Service Advisor/Administrator
Barnsley, South Yorkshire £15500 - £15600 per annum + Benefits

Job Title; Customer Service Advisor/Administrator Key Skills; Customer service, typing, admin, coordination, diary management Location; Barnsley, South Yorkshire, UK Salary; £15,500 per annum We cu...

Appointment Generator
Derby, Derbyshire £0.00 - £18000 per annum

APPOINTMENT GENERATOR A successful client of ours is currently looking for confident individuals to join their successful outbound team. The company are based in Derby and are looking to grow a num...

Russian Speaking Customer Service Advsior
Leicester, Leicestershire Up to £9.50 per hour + Benefits

Following a period of growth and increase in customer orders, we are now looking for a Russian Speaking Customer Service Advisor to join our highly reputable client based in Enderby, Leicestershire...

Customer Service Advisor
Leicester, Leicestershire £7.33 - £7.50 per hour + Benefits

Following a period of growth and increase in customer orders, we are now looking for Customer Service Advisor to join our highly reputable client based in Enderby, Leicestershire. This position is ...

Mandarin Speaking Customer Service Advisor
Enderby, Leicestershire Up to £9.50 per hour + Benefits

Following a period of growth and increase in customer orders, we are now looking for a Mandarin Speaking Customer Service Advisor to join our highly reputable client based in Enderby, Leicestershir...

Customer Service Executive
Barnsley, South Yorkshire Up to £15500 per annum + Benefits

Job Title; Customer Service Executive Key Skills; Customer service, typing, admin, coordination, diary management Location; Barnsley, South Yorkshire, UK Salary; £15,500 per annum We currently have...

Sales Administrator
Loughborough, Leicestershire Up to £15600 per annum + Benefits

We are currently recruiting for an Sales Administrator on a permanent basis with a leading technology company based in Loughborough. The ideal candidate would be able to work independently whilst s...

Inbound Sales Executive
Loughborough, Leicestershire £17500 - £21000 per hour + Benefits

We are currently looking for a number of Inbound Sales Executives to join a growing team for a leading technology company based in Loughborough. This role will be offered on a Permanent basis, work...