In the UK more than 1.1 million people work in and around 6,000 call and contact centres. It's a growing sector.
It’s not just about answering phones any more, it’s about demonstrating well developed people skills, resilience and adaptability. Candidates tell us that their experience within a call centre gives them transferable skills such as resolving queries, offering advice and making a sale as well as learning the importance of teamwork and customer satisfaction.
From our specialist insight in this sector, we’re seeing how call centre roles have now evolved. Often it’s not so much about qualifications as the ability to deal with real life scenarios that test a candidate’s capacity to cope, soothe and resolve.
There’s also a demand for amplified roles requiring niche skills, such as extra languages or social media expertise, especially as expectations have risen and customer service now takes place via email, online platforms and Live Chat as well as on Facebook and Twitter.
So if you’re looking for friendly, outgoing staff who can keep customers happy (or if you are one!), talk to us. It’s one of our strengths, as you’ll see below.
Driven by our success in this sector and a rise in demand, we launched this specialist division in February 2016 especially to meet the needs of call centres.
As we’re regularly asked for help recruiting for multiple vacancies, it made sense to pour our expertise into creating a bespoke set of screening criteria for assessment centres to benefit our clients locally, regionally and nationally.
Assessment centres are proven to be incredibly effective ways of recruiting for volume roles, especially as we can screen up to 60 candidates a day in a diverse disciplines. It’s cost-efficient, too. There’s more about our methods, like Volume Recruitment, on our website.
Typical roles we recruit for include:
- Call Centre Manager
- Customer Service Advisor
- Helpdesk Advisor
- Multilingual Agent
- Outbound & Inbound Call Centre Operator
- Team Leader
- Dialler Analyst
- Dialler Manager