Call Centre Agent

Job Title: Call Centre Agent
Contract Type: Permanent
Location: Darlington, County Durham
Salary: £18000 per annum
Start Date: ASAP
REF: J613
Contact Name: Liam Foster
Contact Email:
Job Published: over 1 year ago

Job Description

Job Description - Debt Recovery Agent

We are looking for talented Call centre operative to join a forward thinking. This job will be based in Darlington and we are looking for driven, passionate and professionals to join the office based team.

This role is based in Darlington and will report to the Contact Centre Manager. You will be responsible for the handling of all telephone queries in order to maximise collections for our client. This positon will be on a shift pattern 8am to 8pm Monday to Friday and 8am to 1pm Saturday and Sunday.

* Ensure that incoming telephone calls are answered in a timely manner and that responses are in line with company guidelines and procedures.
* Ensure that Debt Recovery responses adhere to all applicable internal and external guidelines.
* Where necessary contact customers directly in order to ensure that payments are made or arrangements completed.
* Provide feedback for the Contact Centre Team Leader as required on the volume and type of cases being handled.
* Ensure that calls are logged using the appropriate systems to maintain accurate records for both the clients and customers.
* Negotiate solutions to customer queries that balance their needs.

Personal qualities, experience and skills
* Excellent verbal and written communication skills.
* Proven customer service experience is essential.
* Proven debt collection experience is desirable.
* Self-motivated with the ability to work under pressure and in difficult situations.
* An eye for detail and the ability to spot trends.
* Good knowledge of the client debt process, different debt types, Enforcement law and company enforcement process (training provided)

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Liam.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.