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Call Centre Agent

Job Title: Call Centre Agent
Contract Type: Temporary
Location: Enderby, Leicestershire
Industry:
Salary: £9.50 per hour + Benefits
Start Date: ASAP
REF: J1121_1494929902
Contact Name: Amy Geraghty
Contact Email: amy.geraghty@regionalrecruitment.com
Job Published: 5 months ago

Job Description

Due to an increase in work within our International department, we are now looking for an additional 2 x German Speaking Customer Service Advisors to join our team. These positions are initially offered on a temporary basis but may become permanent for the right candidate. This is an excellent opportunity to join one of the UK's most reputable employers with an immediate start being offered to the right candidate.

Duties within this role will include;

- Working as a key member of the Language department, you will be dealing with internal and external calls from customers.
- You will be required to use your language skills to translate any queries from German to English and vice versa.
- Working closely with internal departments and colleagues to efficiently deal with customer enquiries
- Prioritise your existing workload and plan your capacity to maximise your efficiency
- Maintain accurate records of conversations on the in house database
- Partake in online website surveys to identify any problems
- Working to deadlines in a fast paced environment

Suitable candidate will ideally possess the following;

- Previous experience of working in a similar role is beneficial although candidates who possess the relevant language skills and a desire to work in Customer Services will be considered
- Must be fluent in both German and English (written and spoken)
- Good working knowledge of I.T. systems as well as Microsoft Office
- Able to commit to working full time

The successful candidate will benefit from many things including;

- Excellent hourly rate of £9.50p per hour
- Desirable working hours of Monday to Friday 07:00am to 15:00pm
- First class training
- Competitive holiday and pension package
- Free car parking
- State of the art working environment
- Staff discount scheme
- Immediate starts available

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Amy.

If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.⍚