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Call Centre Agent

Job Title: Call Centre Agent
Contract Type: Temporary
Location: Newark, Nottinghamshire
Industry:
Salary: £14700 - £16000 per annum + plus benefits
Start Date: 19/06/2017
Duration: 6 months plus
REF: J311_1495538251
Contact Name: Stacy Bone
Contact Email: stacy@regionalrecruitment.com
Job Published: 3 months ago

Job Description

We have a exciting opportunity for a number of Credit Control adviser's to start work with one of the leading contact centres in the region. These positions are available immediately and are initially offered on a Temporary to Permanent basis.


The Role;

- Manage a portfolio of customers, build relationships and assist with their needs whilst negotiating a way forward with a payment plan
- Deal with inbound calls from customer to resolve their payment issues and make outbound calls to proactively collect overdue payments
- Liaise with internal colleagues and external partners to resolve customer queries
- Contact customers/external partners via telephone, e-mail and letter
- Input data regarding information and payment queries on the in-house systems
- Assess new and existing customers on financial reports/payment history

The Candidate;

- An excellent telephone manner and good customer service skills
- A background within a similar role would be advantageous
- A resilient nature with the ability to deal with difficult circumstances and sensitive situations
- Ability to investigate complex issues and research customer accounts to find a resolution
- Excellent negotiation skills
- Good IT knowledge
- Excellent time management skills

The Benefits;

- Temp to Perm opportunity
- First class working environment
- Inclusion on the company training program
- Immediate starts available
- A fun, fast paced role offering heaps of diversity and the opportunity to work autonomously

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Stacy

If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit www.regionalrecruitment.com