Client Account Coordinator

Job Title: Client Account Coordinator
Contract Type: Permanent
Location: Leeds, West Yorkshire
Salary: £20000.00 - £23000.00 per annum
REF: J1861_1499439967
Contact Name: John Boggis
Contact Email:
Job Published: about 1 year ago

Job Description

An exciting opportunity exists for a Customer Account Coordinator within a Logistics company based in Leeds.

Salary £20,000 - £23,000 per annum depending on experience
Company Pension
Genuine Opportunities for career progression
30 days holiday inc. Bank holidays

oResponding to all queries in a timely fashion
oFirst point of contact for Client and the company Network
oKnowledge of Jubilee to locate containers (delivery bookings etc)
oSupporting client to update Authorisation in a timely manner
oUnderstand SOP requirements (and make agreed amendments)
oDeal with operational exceptions outside the SOP (e.g. light loads)
oSupport users with operational queries
oTraining sessions for new Client users
oEnsure you provide clients with an accurate and timely status of their orders
oManaged via Action Lists / Updates / Dashboard
oOperational emails (e.g. Missing PO's/Items/Vessels)
oAdd new users/accounts
oAdvising Client of any changes to planned shipments or deliveries
oAdvising of any import information / changes of procedures or market updates to client including origin updates

oUnderstand the key drivers in an effective supply chain operation
oUnderstand the importance of working within a team, fairness towards colleagues, sharing knowledge and assisting
oAble to build relevant relationships with the team/clients
oBe passionate about service and working in partnership to offer the best possible service to clients
oMS Office Skills - Esp exel (inc basic knowledge of formulas)
oConfident telephone manner
oGood communication skills
oLogical thought process.
oProblem solving ability.

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.