Customer Analytics & Planning Manager

Job Title: Customer Analytics & Planning Manager
Contract Type: Permanent
Location: Leicestershire
Salary: £35000.00 - £40000.00 per annum
REF: J838_1489760089
Contact Name: John Boggis
Contact Email:
Job Published: over 1 year ago

Job Description

An exciting and brand new opportunity exists for a Customer Analytics & Planning Manager within a leading utilities company based in Leicester.

Basic Salary of up to £40,000 per annum
Management Bonus Scheme
Company Pension
Genuine opportunities for career progression
33 days holiday inc. Bank holidays

The main purpose of the role will be to manage requests for strategic insight from senior leaders which will drive and set the directions for the businesses strategy and priorities. You will be the key point of contact for all requirements and will be responsible for ensuring key outputs are able to be realised operationally.

You will ensure senior leaders understand the capabilities and opportunities available through the Data and Insight function, though the use of Data Science, Insight and analytics to provide recommendations and solutions using data driven intelligence in response to business challenges.

*Build an effective process to manage, evaluate and prioritise all requirements
*Translate business requirements into a data brief, make recommendations on how we might best use data to meet those requirements
*Work with the operational delivery teams to ensure the output and recommendations can be tested or implemented in an operational environment
*Manage third party relationships and disparate internal teams to deliver business requirements
*Build productive relationships with internal and external customers, managing expectations, communicating progress and seeking feedback on whether their needs are met

*Ideally you'll have experience of working in a B2B data environment and be an enthusiastic self-starter, with proven ability of delivery and a commitment to quality, innovation and standards. LEAN / Six Sigma trained - certification preferred (Black Belt)
*Strong experience in optimising the use of customer data to find solutions to business challenges
*Ability to work with ambiguity and uncertainty - often driven by incomplete/uncertain data
*Experience of managing multiple projects to tight deadlines
*Ability to work with people at all levels within the organisation and able to demonstrate a very proactive, professional and confident attitude
*Excellent problem solving and analytical skills
*Experience in dealing with third party agencies
*Flexibility to travel

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.