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Customer Service Administrator

Job Title: Customer Service Administrator
Contract Type: Contract
Location: Hinckley, Leicestershire
Industry:
Salary: £16000.00 - £18000.00 per annum
REF: J622
Contact Name: John Boggis
Contact Email: john.boggis@regionalrecruitment.com
Job Published: 8 months ago

Job Description

CUSTOMER SERVICE ADMINISTRATOR
An exciting opportunity exists for a Customer Service Administrator within a growing company based in Hinckley.

BENEFITS:
Salary £16,000 - £18,000 per annum depending on experience
Annual Bonus
Company Pension
28 days holiday inc. Bank holidays

Working in a fast paced environment with an allocated customer base, the candidate will be dealing with incoming calls, accurately processing orders in a timely fashion, and looking after their allocated customers whilst maintaining excellent customer service.

DUTIES INVOLVED IN THIS VACANCY:
*Over-seeing and being responsible for an allocated group of customers
*Accurately inputting, processing and over-seeing domestic trade orders
*Liaising with factories, customers, and other internal departments
*Monitoring and coordinating delivery of products to trade customers
*Assessing Claims and distributing for appropriate action
*Liaising with suppliers, customers and internal departments
*Ensuring final invoice prices are correct on all orders
*Handling of and dealing with inbound calls to the department
*Providing office based support for customer queries
*Coordinating feedback and escalation of problems to line manager

THE CANDIDATE:
*Previous experience of working within a busy customer service office
*Strong time management, planning skills and the ability to multi-task
*Be numerate so you are able to work with prices and technical product information
*Must have strong time management, planning skills and the ability to multi-task

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.