Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Newark, Nottinghamshire
Salary: £6.95 - £7.20 per hour
Start Date: asap
REF: J235_1489398259
Contact Name: Olga Sikora
Contact Email:
Job Published: over 1 year ago

Job Description

We are currently recruiting for Customer Service executives to join our rapidly expanding team. This is a rare and exciting opportunity to gain permanent employment with true career progression. Based centrally in Newark with free car parking, this is an excellent opportunity to forge a successful career in Customer Services

The Role;

- Deal with inbound calls from customer to resolve their payment issues
- Working to company guidelines to ensure a first class service is provided to customers at all times
- Liaise with internal colleagues and external partners to resolve customer queries
- Liaise with customers/external partners via telephone, e-mail and letter
- Record all information and payment queries on the in-house systems

The Candidate;

- An excellent telephone manner and good customer service skills
- A background within a similar role would be advantageous but candidates from a retail background or similar have proven to be very successful in this role
- A resilient nature with the ability to deal with difficult circumstances and sensitive situations
- Ability to investigate complex issues and research customer accounts to find a resolution
- Excellent negotiation skills
- Good IT knowledge
- Excellent time management skills

The Benefits;

- First class working environment
- Inclusion on the company training program
- Company perks scheme offering you a large discount on a number of products and services
- Immediate starts available
- A fun, fast paced role offering heaps of diversity and the opportunity to work autonomously

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Olga.

If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit