Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Permanent
Location: Birmingham, West Midlands
Salary: £16500 - £17500 per annum + Benefits
Start Date: ASAP
REF: J2651_1504799033
Contact Name: Amy Geraghty
Contact Email:
Job Published: 10 months ago

Job Description

Job Title: Inbound Customer Service Executives
Location: Birmingham (City Centre)
Salary: £16,500 to £17,500 per annum
Duration: Permanent

Regional Recruitment Services are working in partnership with a leading Financial Services company in Birmingham City Centre. We are currently recruiting for Customer Service Executives to join an award winning team with huge potential for future growth.

General activities will include;
- Answering inbound calls regarding queries around a variety of insurance products
- Providing a first class service and trying to deal with all queries in the first instance
- Answering queries surrounding policy details and offering advice on the most suitable product
- Liaising with internal departments to ensure customer service is always prioritised
- Updating the in-house CRM system
- Plus lots more…

Ideal candidates will have the following;
- Previous experience of working in Customer Service is beneficial
- Excellent telephone manner
- Strong listening skills and a customer service focussed approach
- Good I.T. skills

In return you will receive;
- An excellent basic salary of £16,500 to £17,500 per annum
- Opportunity to work for a nationally recognised and highly reputable company
- First class training provided
- 22 days holiday rising to a maximum of 26
- Performance related bonuses
- Company share scheme
- Discounts on internal products as well as discounts at a number of high street stores

Additional Information;
- These opportunities are based in Birmingham City Centre, close to the Train Station
- Successful candidates must be able to pass a Credit Check
- Hours of work are Monday to Friday 08:00am to 20:00pm (7 hour shifts), and 1 in 3 Saturdays 09:00am to 1:00pm

To be considered for this opportunity, please apply directly through this website or send your CV in to us directly at If you would like to speak to us in more detail before applying, please call 0116 2623733 and ask for Amy.
This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit