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Customer Service Advisor

Job Title: Customer Service Advisor
Contract Type: Temporary
Location: Loughborough, Leicestershire
Industry:
Salary: Up to £7.5 per hour + Bonus
Start Date: ASAP
REF: J3178_1510762115
Contact Name: John Boggis
Contact Email: john.boggis@regionalrecruitment.com
Job Published: about 1 year ago

Job Description

CUSTOMER SERVICE ADVISOR
We have a number of Customer Service Advisor roles available with a leading company based in Loughborough. These will initially be offered on an on-going temporary basis until at least Jan 2018.

Salary : £7.50 per hour + Bonus
Hours : Mon-Fri 09.00 - 18.30 & Occasional Saturdays 5 days out of 6 (40. hour week)

The main objective will be to provide first time resolution to customer queries in an effective, efficient and courteous manner. Provide guidance and support on a range of company products and services within a contact centre environment. To handle all customer contact including but not limited to, service calls, order fulfilment calls and written and e-mail correspondence.

DUTIES INVOLVED IN THIS VACANCY:
*To handle the customer contact as outlined in your departmental targets
*Own and resolve customer queries to the highest standards - this may include completing offline work/ call-backs with the customers where appropriate
*To maintain excellent quality standards on each & every contact
*Handle contact regarding Returns and Exchanges, ensuring company procedures are followed and retention of customers where possible
*Investigate and resolve account queries and complaints
*Promote the products and services the company offers

THE CANDIDATE:
*Have an ability and willingness to learn new systems and procedures
*Be computer literate, preferably with knowledge of using the internet and email
*Possess the necessary listening and communication skills required to resolve customer queries in a timely manner
*Self-Motivated and enthusiastic with a positive attitude

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.