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Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Temporary
Location: Worcester, Worcestershire
Industry:
Salary: £7.83 - £7.88 per hour + Benefits
Start Date: ASAP
REF: J4107_1522221921
Contact Name: Amy Geraghty
Contact Email: amy.geraghty@regionalrecruitment.com
Job Published: 8 months ago

Job Description

Job Title: Customer Service Consultants
Location: Worcester
Salary: £15,300 per annum (OTE £18,000 - £20,000 per annum)
Duration: Temporary - Permanent

Regional Recruitment Services are working in partnership with a leading Automotive marketing agency in Worcester. We are currently recruiting for Customer Service Consultants to join a growing company with huge potential. The position will be working on a flexible rotating shift between 8am - 8pm Monday - Thursday, 8am - 6pm Friday and 9am - 5:30pm Saturday.

Our ideal candidate will be a strong and flexible team player and will be able to demonstrate excellent organisational and people skills in a Customer Service environment. They will also have a great knowledge of Microsoft Packages. This is an excellent opportunity to work in a well-established organisation that has a fantastic reputation in their industry.

General activities will include;

- Answering inbound calls regarding queries and enquiries
- Respond to emails regarding complaints and enquiries
- Generating sales leads
- Entering data accurately on to the in-house system
- Booking customers in for services and MOTs
- Building an excellent relationship with customers as well as being empathetic and understanding their situation
- Deal with all customer satisfaction surveys

Ideal candidates will have the following;

- Previous experience within a Customer service position is advantageous but not necessary
- Excellent telephone manner
- Strong listening skills and a customer service focused approach
- Good I.T. skills
- Exceptional Communication skills both verbally and written
- Self - Motivated
- Comfortable following policies and procedures set by clients and the company

In return you will receive;

- Salary of £7.83 per hour with a rise to £7.88 per hour plus a monthly bonus once permanent
- Full training provided
- Onsite parking
- State of the art, modern office environment
- Excellent on the job training and on-going core skills development
- Company and team incentives
- Pension scheme

To be considered for this opportunity, please apply directly through this website or send your CV in to us directly at amy@regionalrecruitment.com. If you would like to speak to us in more detail before applying, please call 0116 2623733 and ask for Amy.

This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit www.regionalrecruitment.com