Customer Service Coordinator

Job Title: Customer Service Coordinator
Contract Type: Permanent
Location: Abingdon, Oxfordshire
Salary: £10.00 - £10.09 per hour
Start Date: ASAP
REF: J4566_1531232443
Contact Name: Naomi McSeveney
Contact Email:
Job Published: about 1 year ago

Job Description


We are currently recruiting for a Customer Service Co-ordinator to work on a temporary to permanent basis with a Freight Forwarding & Shipping Company based in Abingdon. The ideal candidate will have previous experience in a customer service environment and will have proficient IT skills.

The vacancy is a full time position working Monday-Friday 9:30-18:00 and the pay rate is £10.09 per hour.


*Full time position working Monday - Friday (NO WEEKENDS!)
*£10.09 per hour - equivalent to £21,000 PA
*Onsite parking
*Working in a small, close knit team
*Competitive holiday and pension package


*Taking inbound calls off customers to book deliveries and take order requests
*Answering any customer queries regarding their delivery
* Processing returns and logging,tracking and checking these into the warehouse
*Once the customer has received their item - undertaking phone based customer satisfaction surveys
*Liaising with drivers and providing them with updates e.g. traffic updates, road closures
*Raising paperwork
*Updating the internal system (HDX)
*De-briefing drivers


*Previous phone based customer service experience
*Calm manner when dealing with complications and complaints
*Good verbal and written communication skills
*Strong IT skills
*Quick learner
*KPI experience

If you are interested in this opportunity, please apply directly through this website or send your CV in to us directly to If you would like to speak to us in more detail before applying, please call 0116 262 3733 and ask for Naomi.

If you have not been contacted regarding your application within 7 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Supply Chain, Logistics, Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T, Engineering, Industrial, Driving and Construction. To view all of our positions available throughout the United Kingdom, please visit our website.