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Customer Service Executive

Job Title: Customer Service Executive
Contract Type: Permanent
Location: Syston, Leicestershire
Industry:
Salary: £18000.00 - £20000.00 per annum
Start Date: ASAP
REF: J3481_1511191131
Contact Name: Liam Foster
Contact Email: liam@regionalrecruitment.com
Job Published: 10 months ago

Job Description

CUSTOMER SERVICE EXECUTIVE
A full-time Customer Service Executive position has arisen to join a leading business within their industry. The role will be working as part of the customer service team and is the forefront of communication between the organisation and their clients. This position will be ideal for an individual who is used to dealing with customers over the phone and emails.

THE SALARY
*£18,000- £20,000 dependent upon experience
*8AM - 17:00 Monday - Friday

THE ROLE
The role is highly varied and each day can see you working with different clients and departments. General duties will include:
*Responding to all new customer complaints by telephone & email
*Communicating back with customers when a resolution has been agreed with service engineers / suppliers / management etc
*Learning about the technical features of the products sold to offer better advice to customers
*Understanding the guarantees & warranties associated with each product line
*Checking contractual agreements with the customer

THE CANDIDATE
The ideal candidate for this Customer Service role will have the following skills and attributes:
*Be IT Literate
*Have excellent telephone manner, personable and friendly
*Coach-able and happy to learn
*Outstanding attention to details

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Liam.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.