Customer Service Team Leader

Job Title: Customer Service Team Leader
Contract Type: Permanent
Location: Leicester, Leicestershire
Salary: £11000.00 - £15000.00 per annum
REF: J4267_1521217825
Contact Name: John Boggis
Contact Email:
Job Published: about 1 year ago

Job Description

Brand new and exciting opportunities exists for Customer Service Team Leaders to work for a leading retail brand based in Leicester. These range from 20-25 hours per week on various shift patterns including evenings & weekends.

Salary £11,000 - £15,000 per annum depending on shift pattern
Generous benefits package
Company Pension
30 days holiday inc. Bank holidays
Excellent career prospects

The main purpose of the role will be to develop, lead and manage a team of Customer Service Advisors whilst working as part of a team of Managers. Demonstrate effective communication skills with external and internal customers to ensure company standards are met and maintained.

*Manage performance on daily basis by monitoring, motivating and coaching team members to achieve standards and objectives in line with company goals.
*Develop team members by setting and agreeing objectives and providing constructive feedback following reviews and coaching sessions.
*Manage poor performance and attendance levels through counselling and the use of the sickness/ disciplinary procedures.
*Conduct regular performance reviews and follow up for all team members in a timely manner.
*Induct and arrange initial training for new starters.
*Encourage learning and flexibility by sharing own experience and seeking the views of team members to promote continuous development within the department.
*Work under pressure and adapt rapidly/positively to changing priorities and work demands, ensuring relevant system and processes are used effectively.
*Understand and take ownership for consequences of all decisions and where necessary escalate to a Department Manager for advice.
*Plan and organise own workloads and monitor the workloads of the team to ensure daily targets are met.

*Have Supervisory/Management experience in a customer service environment.
*Be able to interpret data and communicate confidently, clearly and concisely.
*Have excellent leadership skills.
*Be able to influence and motivate others by leading by example.
*Have proven communication skills at all levels.
*Be able to contribute and work effectively within a team environment.

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.
Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.