Customer Support Advisor / 1st Line Support

Job Title: Customer Support Advisor / 1st Line Support
Contract Type: Permanent
Location: Leicester, Leicestershire
Salary: £18000.00 - £25000.00 per annum
Start Date: ASAP
REF: J300
Contact Name: Ross Munro
Contact Email:
Job Published: over 1 year ago

Job Description

An excellent opportunity has arisen to join the team of support advisors for our client based in Leicester city centre as one of their 1st Line Support / Customer Support Advisors
£18,000-£25,000 (dependent upon experience)
The role is highly varied and day to day duties include providing customers with 1st line support - dealing with all incoming calls and responding to customer enquiries. You will also deal with the support calls as well for those currently experiencing issues and will also respond to support emails in a timely fashion. You will also deal with the live chat incoming queries from the website and as a result of these activities you will need to monitor and process customer cases ensuring that cases are dealt with according to priority.
Due to the nature of the role the following skills/experience are essential:
*Ability to work under pressure and follow procedures
*Good attention to detail and process orientated
*Excellent problem solver and self-motivated
*Understanding of computer networking equipment ( switches, routers, wireless access points)
The following skills are highly desirable:
*12 months experience in a similar role
*Ability to train end users to enhance customer experience
*Experience of automated dialling systems
*Experience of cloud based technologies
*Knowledge of Windows 7,8,10 and Mac OS
*Knowledge of SIP
*Salesforce CRM
*Knowledge of TCP/IP

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Ross.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.