|Job Title:||Customer Support Coordinator|
|Salary:||£18000.00 - £19000.00 per annum + BONUS|
|Contact Name:||Ross Munro|
|Job Published:||over 1 year ago|
An exciting opportunity exists for a Customer Support Coordinator within a leading manufacturing company based in Coalville. The role would be ideal for a recent graduate looking to develop a career with a firm that car offer an excellent package and career progression
Salary c.£18,000 per annum
28 days holiday inc. Bank holidays
Working in a fast paced environment with an allocated customer base, the candidate will be dealing with incoming calls, accurately processing orders in a timely fashion, and looking after their allocated customers whilst maintaining excellent customer service.
DUTIES INVOLVED IN THIS VACANCY:
*Over-seeing and being responsible for an allocated group of customers
*Accurately inputting, processing and over-seeing domestic trade orders
*Liaising with factories, customers, and other internal departments
*Monitoring and coordinating delivery of products to trade customers
*Ensuring final invoice prices are correct on all orders
*Handling of and dealing with inbound calls to the department
*Calculating prices and providing some technical support on the products
*Ensuring prompt and accurate filing and archiving of customer orders and correspondence
*Logging order statistics for reporting purposes and feeding back to line manager
*Maintenance of electronic filing systems and associated administration tasks
*Providing office based support for customer queries
*Maintain a professional manner at all times
*To ensure and maintain the departments targets and KPI's are achieved.
*Coordinating feedback and escalation of problems to line manager
*Previous experience of working within a busy customer service office
*Strong time management, planning skills and the ability to multi-task
*Be numerate so you are able to work with prices and technical product information
*Must have strong time management, planning skills and the ability to multi-task
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.
Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.