|Job Title:||Debt Analyst|
|Location:||Hattersley, Greater Manchester|
|Salary:||£35000.00 - £40000.00 per annum|
|Contact Name:||John Boggis|
|Job Published:||8 months ago|
An exciting opportunity exists for a Debt Analyst within a leading utilities company based in Hattersley.
Salary £35,000 - £40,000 per annum depending on experience
Flexible Benefits Package
33 days holiday inc. Bank holidays
Working in a fast paced environment with an allocated customer base, the candidate will be dealing with incoming calls, accurately processing orders in a timely fashion, and looking after their allocated customers whilst maintaining excellent customer service.
DUTIES INVOLVED IN THIS VACANCY:
*Manage a team of analysts who will be working with Optimisation and Credit & Collections colleagues on the Debt portfolio data
*Build, deliver and develop all regular reporting and insight to support operational and CI teams to improve customer outcomes and reduce BDC and Opex
*Support the Business Data Manager in key projects, representing the Credit & Collections area to ensure that projects are delivering benefits to the business and are fully supported with Data, Analysis and Insight
*Develop and maintain key stakeholder relationships across ES&S in terms of the Debt process and those responsible for the management of debt. Ensure that debt levels are optimised in support of the delivery of our business strategy
*Use and develop appropriate analytical expertise and tools (e.g. SAS, SQL, Excel) to target relevant data and business information to provide insight into the Bad Debt charge to support the delivery of our Debt Strategy and its future direction
*Ensure the competence of the team, leading, motivating, supporting, coaching and developing as required
*Motivate staff to give feedback and ideas for continuous improvement
*Graduate in a statistics or similar numerate discipline
*Experience of working within an Operational function within a blue chip company
*Strong experience of using SAS as an analytic tool, or a similar product
*Highly numerate with strong analytical skills and proven ability to manipulate, analyse and interpret data to solve problems logically using a range of advanced analytical techniques
*Awareness of the commercial aims and objectives and how Customer Operations and Credit & Collections can support these targets
*Strong technical skills in SAS
*Experience of MS office packages including Excel, Access and PowerPoint and other tools as required to facilitate comprehension and clear decision making
*Strong communication, facilitation, presentation and influencing skills, with the ability to present financial information in a clear and concise manner
*Good commercial awareness with the ability to engage and influence key stakeholders and knowledge experts across the business
*Ability to problem solve, apply forward and lateral thinking and make logical decisions
*Understand our internal customers and find cost effective and consistent ways to meet their needs
*Team leadership experience, with an ability to support individuals to achieve planned goals and hold them to account, ensuring that they build capability & skills to fulfil their roles, recognising and rewarding performance appropriately
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.
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