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Helpdesk Administrator

Job Title: Helpdesk Administrator
Contract Type: Temporary
Location: Dudley, West Midlands
Industry:
Salary: £0.00 - £8.00 per hour
Start Date: ASAP
REF: J4412_1524054084
Contact Name: Stacy Bone
Contact Email: stacy@regionalrecruitment.com
Job Published: 7 months ago

Job Description

HELPDESK ADMINISTRATOR
Our client is looking for a Helpdesk Administrator to join their successful team in Dudley
This is a fast paced office environment with a full time position available on a temp-perm basis, paying £8.00 per hour.
THE BENEFITS
*Temp-Perm
*40 hours a week
*£8.00 ph which will increase up to £8.65 ph
*Monday - Friday, 8am - 4.30pm
*Pension Scheme
*On-site parking
THE ROLE
The successful candidate will ensure the smooth running of the office, management of the engineers and at times step up in the absence of the Line Manager, other duties will include:
*Keeping clients updated with all work carried out / due to be carried out
*Process reports and RAM's as required
*Assist in the resolution of complaints in a timely and satisfactory manner and escalating accordingly
*Ensuring all engineers have work booked in everyday
*Liaising with all engineers on a daily basis, checking no delays and updating clients if there are delays
*Raising quotation requests for clients PPM / Remedial work
*Process all jobs for invoicing
*Book appointments for site surveys
*Pass on all engineer's weekly times sheets and vehicle check sheets within time frame
*Record all tasks against the appropriate assets in our systems, including work in progress and completed job inspections, and ensure all documentation relating to maintenance and response works is completed, recorded and distributed in a timely manner
*General Admin duties carried out
*Some out of hours call handling on a rotated basis (4.30pm-8am Mon-Mon)
THE CANDIDATE
The ideal candidate for this role would possess the following skills:
*Previous Helpdesk Admin experience is advantageous
*Experience raising quotations and dealing with engineer's diaries beneficial
*Ability to work in a fast paced environment
*Able to multi task
*Computer literate with all Microsoft Office software and ELOG/SimPRO
*Excellent communication skills
*Attention to detail and accuracy
*Able to work as part of a team
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Stacy
If you have not been contacted regarding your application within 7 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.
This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit www.regionalrecruitment