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IT Support Technician

Job Title: IT Support Technician
Contract Type: Permanent
Location: Coalville, Leicestershire
Industry:
Salary: £17000.00 - £19000.00 per annum
REF: J560_1491470806
Contact Name: John Boggis
Contact Email: john.boggis@regionalrecruitment.com
Job Published: 4 months ago

Job Description

IT SUPPORT TECHNICIAN
An exciting opportunity exists for an IT Support Technician to join a leading manufacturer based in Coalville.

BENEFITS:
Basic Salary of £17,000 - £19,000 per annum
Company Bonus Scheme
Company Pension
Genuine opportunities for career progression
33 days holiday inc. Bank holidays

MAIN DUTIES & RESPONSIBILITIES:
*First- and second-line IT support for office & remote workers including Windows 7, Office 2010, various hardware as well as several internal systems
*Management of issues via ticket system, and escalation to IT team in Germany or external companies as required
*Administration of IT systems, including UK customer & product databases, pricing systems, telephone system and Active Directory
*Creating or updating Excel reports for other departments based on data from various systems
*Supporting fleet of mobile telephones & tablets, including installation of company's Mobile Device Management on new devices
*Conducting short training sessions with other users as required
*Hardware installations and network cabling in support of office layout changes
*To learn the roles of each department within the business and their needs & processes within the IT systems
*To assist with projects and roll-outs of new hardware & software as required
*To integrate well with the IT team for effective sharing of knowledge and ongoing issues


THE CANDIDATE:
*Good knowledge and experience of IT in general
*Systematic and methodical approach to troubleshooting
*Excellent attention to detail and ability to work accurately
*Good communication skills, both verbal and written
*Proactive with a strong desire to learn and build on new skills
*Ability to prioritise workload based on expected business impact
*Calm under pressure and patient when supporting others
*Strong numerical and analytical skills
*Knowledge of databases beneficial, e.g. relationships, structure, queries
*Experience with Windows and the Office suite, particularly Excel, essential
*Experience of IBM AS/400 and/or SAP systems beneficial

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.