Key Accounts Advisor

Job Title: Key Accounts Advisor
Contract Type: Permanent
Location: Leicester, Leicestershire
Salary: £0.00 - £18500.00 per annum
Start Date: ASAP
REF: J7176_1567506288
Contact Name: Nizaam Karatella
Contact Email:
Job Published: 20 days ago

Job Description

Key Accounts Advisor

We are currently on the lookout for an experienced Accounts Advisor to manage a portfolio of Key Accounts in order to support achievement of revenue, growth and retention. You will develop and maintain excellent business relationships with Key Account customers through regular contact e.g. phone, email face to face

8am-4pm / 10am-6pm (37.5 hours per week)
£19,000 per annum
Monday - Friday

- To work with Key Account customersto obtain all of the relevant site / usage information to enable accurate invoices to be raised
- To complete reviews for Key Account customers, agreeing payment terms
- To carry out desktop audits of declared music usage within own portfolio
- To ensure that Key Account customer details are captured and processed accurately and efficiently through ongoing customer interactions
- To proactively identify additional licensing revenue and business intelligence with regards to Key Accounts
- To identify and contact all due and overdue accounts within own portfolio with a view to obtaining payment and payment commitments from customers
- To work with the Collections team to collect past due and aged debt within own portfolio, when appropriate
- To use objection handling techniques to proactively resolve any customer queries or objections. Effectively obtain evidence of music usage to support potential infringement cases
- To deliver a positive customer experience and proactively contribute to the department's service standards and customer satisfaction results, ensuring call quality targets are consistently achieved and exceeded
- To educate and advise customers, positively reinforcing benefits of music to their business, while ensuring that they understand and are adhering to the contractual licensing terms and conditions
- To demonstrate a positive image of the company, through developing and maintaining effective professional relationships with customers
- To work co-operatively and supportively with other teams in order to ensure the customer experience is positive
- To respond to customer queries and ensure timely resolution of complaints, escalating where necessary
- To develop and maintain knowledge of accounts and sectors, in order to meet revenue targets
- To develop and maintain knowledge within core licensing processes and procedures, including tariffs and Copyright Law

Ideal Experience:
- Ideally educated to A Level standard
- Minimum 2 years' experience successfully working within a lead generation or sales targeted role, within a customer focused environment
- Experience of working within a team
- Competent using Microsoft Office - Word, Excel, PowerPoint and Outlook
- Experience of working with both internal and external customers to achieve goals

- Selling and negotiation skills
- Ability to work on own initiative and under pressure
- Commercial awareness
- Drive for results
- Analytical skills and having attention to detail
- Decision making and judgement
- Organisational skills
- Customer service

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Nizaam.

If you have not been contacted regarding your application within 10 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise.