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Senior Customer Service Executive

Job Title: Senior Customer Service Executive
Contract Type: Permanent
Location: Leicester, Leicestershire
Industry:
Salary: £25000.00 - £30000.00 per annum
REF: J4363_1522924120
Contact Name: John Boggis
Contact Email: john.boggis@regionalrecruitment.com
Job Published: 3 months ago

Job Description

SENIOR CUSTOMER SERVICE ADVISOR
An exciting opportunity exists for a Senior Customer Service Advisor within a growing company based in Leicester.

BENEFITS:
Salary £25,000 - £30,000 per annum depending on experience
Incentive Scheme
Company Pension
28 days holiday inc. Bank holidays

DUTIES INVOLVED IN THIS VACANCY:
*Liaising with factories, customers, and other internal departments
*Monitoring and coordinating delivery of products to consumer customers
*Assessing Claims and distributing for appropriate action
*Liaising with suppliers, customers and internal departments
*Ensuring final invoice prices are correct on all orders
*Handling of and dealing with inbound calls to the department
*Providing office based support for customer queries
*Managing a small Customer Service team
*Being the point of escalation for customer complaints
*Looking at ways to improve the overall customer experience

THE CANDIDATE:
*Previous experience of working within a busy customer service office
*Strong time management, planning skills and the ability to multi-task
*Man Management experience would be a distinct advantage
*Experience of implementing new processes
*Be numerate so you are able to work with prices and technical product information
*Must have strong time management, planning skills and the ability to multi-task

The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for John.
If you have not been contacted by telephone or email within 7 days of your application, you have been unsuccessful on this occasion. Unless you notify us otherwise, we will retain your CV and covering letter on our database and may contact you with other job opportunities in the future.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website.