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Service Coordinator

Job Title: Service Coordinator
Contract Type: Permanent
Location: Leicester, Leicestershire
Industry:
Salary: £22000 - £24000 per annum
Start Date: 1/8/2019
REF: J6901_1563441519
Contact Name: Jasmine Walker
Contact Email: jasmine.walker@regionalrecruitment.com
Job Published: about 1 month ago

Job Description

Service Coordinator - Leicester - 22-24k per annum


An exciting opportunity has arisen for our Waste Management client based in Leicester. You will be effectively planning and controlling service deliveries of skip vehicles, maximising vehicle productivity, route efficiency's and delivering a first class customer service through robust supervision and excellent customer communication.


Key duties & responsibilities

* Ensuring all customer queries are promptly dealt with ensuring customer satisfaction
* Routing of all skip vehicles to maximise productivity across Leicestershire and Northamptonshire (currently a fleet of 17)
* Deliver excellent customer service measured by on skip time servicing and as promised to customers
* Supervision of all skip drivers on a day to day basis ensuring effective allocation of skip work to maximise productivity within targets set
* Ensure the completion of drivers work is confirmed for invoicing purposes by 9am the following day, resolving any queries that may have arisen.
* Promote driver engagement via a robust driver debrief process and continual communication throughout the working day whilst out on route


Skills & Experience required


* Computer literate
* Previous Transport related experience
* Able to communicate effectively
* Proven track record in delivering service in excellence
Performance indicators
* Driver engagement feedback
* Able to communicate effectively
* Service success (98%)
* Ensuring all calls are answered after three rings

If you are interested in applying to this ROLE position, the first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, or would like progress on your application at any stage, please feel free to call or email Jasmine Walker on 0116 262 3733 & jasminewalker_@hotmail.co.uk

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of otherwise.