|Job Title:||Shared Services Administrator|
|Location:||Morley, West Yorkshire|
|Salary:||£8.5 per hour|
|Contact Name:||Olga Sikora|
|Job Published:||6 months ago|
Hours of work: Monday - Sunday - 6am - 7pm
GLOBAL SHARED SERVICES - UK - Human Resources Shared Services Administrator
About the Role:
Our Leeds operation is based in Morley where you will be required to work as part of a team to deliver great customer service to our colleagues and key stakeholders. We will have high expectations that you are able to complete tasks and queries within the required time frames, effectively resolve customer questions and queries.
If you'd like to be part of a Global community of Shared Services with a mission to provide simple, standard, and compliant back office services and you think you'd thrive on working as part of a team within a large transactional HR operation this could be the role for you.
You will be required to work 5 out of 7 days and this will include a regular weekend day.
The Ins and Outs:
*Responding to and resolving customer questions and issues; redirecting internal customers to other teams as appropriate for resolution
*Correctly processing tasks and activities requested by our customers through a ticket resolution system. This involves data input in a number of different systems
*Preparing and providing information for customers, requesting additional information as required and updating management about significant customer issues
*Updating the HR system to show progress of completion and or resolution of tickets, identifying exceptions and items for escalation
*Collaborating with managers, team leaders, team colleagues, customers and other business partners
*Completion of people administration tasks as part of the employment lifecycle, recommending ways to improve the ways we do things where it would benefit the customer experience
*Adapting to and learning from change, challenges and feedback
*Contribute to quality control by reviewing documentation for accuracy and adherence to policy and process; validating the accuracy of data received in order to complete or resolve the customer request
What you'll need:
*Exceptional customer service skills, and capable of speaking to customers on the telephone
*High attention to detail and accuracy
*A talent for problem solving and the ability to apply judgement based on the situation
*Excellent written and verbal communication skill
*Experience in planning and prioritising your own workload and ability to work to deadlines
*The ability to adapt to support changing work demands
*Computer literate with the ability to learn new systems and work across a number of systems
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact us and ask for Olga.
If you have not been contacted regarding your application within 7 days please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.
This position is advertised on behalf on Regional Recruitment Services Ltd. We also have a variety of other permanent and temporary positions available ranging from Administration, Sales, Secretarial, Finance and Accounts, Customer Service, I.T., Engineering, Industrial and Construction. To view all of our positions available throughout the United Kingdom, please visit www.regionalrecruitment.com